Frequently Asked Questions

Frequently Asked Questions

Smile Tours Company:

There are many reasons to book your Tour and Travel Services with smiletours.net
We have been in the business of operating high quality tours in Egypt since 1998 and pride ourselves on using this experience to create consistently high quality, personalized tour experiences. Our network extends all over Egypt.

Is there a discount for booking my tour far in advance?

Smile Tours is happy to offer an “Early Bird” discount for clients who pay the full cost of their tour in advance, we Can Provide you with Discount code, you Can Pay a deposit for your tour and the outstanding amount you can Pay on the day of the tour If full payment for your tour is received six months before the date of your arrival, we will gladly reduce the quoted cost of your trip by 5%. “Early Bird” rates require full, non-refundable pre-payment. Discounted tours will not be eligible for date changes or refunds.

Is there a special rate for private groups booking with smiletours.net?

- Yes, Smile Tours does provide a discount for private trips booked with large groups and Families and For groups of ten or more people, there will be a discount dependent upon the nature and length of the trip. For groups of fifteen or more people, highly competitive prices will be applied.

How can I contact Smile Tours to book a tour

We are available 24 hours a day, 7 days a week to receive your booking inquiries via email, telephone, WhatsApp or live online chat. You can also submit a booking request form describing the trip you want to take, its length, and any other details you can provide and you will receive a reply promptly with a proposal from our representatives.
So you can reach us throughout
Hot lines (24/7): +201111131669 or (WhatsApp +201016944968 )
E-mail - admin@smiletours.net
Also Web Form Included in Each trip page.
Live chat service can be found at the bottom of our homepage

How much will I have to pay as a deposit? How will I pay for it?

The deposit required will be 25% of the total price of the tour, except during peak travel times around Christmas and New Years, when the deposit will be 50% of the total price. You can pay the deposit using a credit card (Visa and Mastercard are accepted) or a bank order directly to Smile Our representatives will be willing to provide any additional information or support you need to complete this payment. - If payment of the deposit in one transaction is not possible, please contact Smile Tours to inquire about the possibility of making the payment in installments.

Is there any surcharge on transactions completed using a debit or credit card?

Smile tours does not charge any additional fees or surcharges on any debit or credit card transactions. We accept Visa and Mastercard.

If I am forced to cancel my trip with Smile Tours will I receive a refund?

Smile tours refund policy is detailed in our Terms and Conditions. The amount refunded depends on how far in advance we are notified about the cancellation. - If you have booked a Shore Excursion from a cruise ship with Smile Tours and weather conditions or circumstances otherwise outside of your control prevent the ship from coming into port then a full refund will be granted for whatever amount you have paid in advance.