PAYMENT & CANCELLATION POLICY

PAYMENT & CANCELLATION POLICY

Payment:

Credit Card payments are collected by Arab African International Bank (AAIB) acting as an authorized agent of Smile Tours Subsequently, AAIB will appear as SmileToursBooking on your credit card statement. The domain where you enter and process your payment is owned and operated by AAIB. All payments are due upon receipt.

If a payment is not received or payment method is declined or charged back then the buyer forfeits the ownership of any items purchased and If no payment is received or if a chargeback is made by the buyer after the tour date then our third party trekksoft has the right to dispute it. 
Any Optional tours such as mummies room at Egyptian museum ,entry inside any of the pyramids,Tutankhamen tomb is not included Unless otherwise stated and added on during the booking process and if the customer decided to do any of those optional visits then the required tickets will be paid by the Customer

DowmPayment:

Also we Offer Down Payment System for more facilities as you can pay part online and the rest at Pick up time without any problem , and refundable on Cancellation as our cancelation policy roles

Cancellation Policy:

Cancellation should be received in writing document by email. In case the cancellation happened before 40 days from the departure date it will be subjected to 6% of the total amount received it will be deducted by the bank for transaction fees. If a tour participant is canceled his/her reservation the following fees will be applied: Between 30 and 15 days before your arrival date, 25% of the entire tour price will be deducted. 
Between 14 and 7 days before the arrival date, 50% of the entire tour price will be deducted.
Between 7 and 4 days before your arrival date, 75% of the entire tour price will be deducted.
Between 3 and 1 days before your arrival date, 100% of the entire tour price will be deducted.
Also, the cancellation fees on all domestic flights in case you book a tour and you would like to cancel it at any time before starting your tours.
The cancellation fees of the domestic flights are subject to the airline's cancellation policy which changes from case to another. 

Refund:

A refund will normally be made to the same card account and using the same method as the original payment. No refunds are possible for No-Show.

Business class::

If the only available flight option is business class, there will be extra supplement will be applied.

Tipping Kitty:

Tips: Is a customary attitude for expressing one's satisfaction of good services rendered to him by staff on duty with him. We advise if you are willing to offer it, this would be great – if not, you are not obliged to do it.

Complaints:

If you have a complaint while you are in Egypt. Please notify the company (SmileTours) immediately, as most problems can be solved on the spot, if you feel your problem has still not been resolved please call the chairman of the company, but if after you return home you are still not satisfied you must e-mail us at admin@smiletours.net or contact us via WhatsApp +201016944968

Acceptance Of The Agreement:

The Contract constituted by the Company's acceptance of the Client's booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company, so the payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

Accommodation:

Unless otherwise stated, generally it is based on two persons sharing a room (twin sharing). Room for the single occupant is available with an additional of supplementary rate. Hotels and lodges are named as an indication/guide of category and rooms may be reserved at similar establishments. Published prices are based on tariff and other costs prevailing at the time of printing, and are subject to change without notice.

Flights:

Domestic flights: The programs quoted on the average price of flights with approximate timings:
●Cairo – Luxor At 05:30 am arriving at 06:30
●Aswan – Cairo at 22:00 at 23:30 & Vice versa.
Incase you need to adjust your flight timings it will be subject to an extra supplement. Luxor/Sharm (most time, it is connected flight via Cairo Airport)

International flights:

SmileTours can assist you with international flights if needed. However, from our experiences, the international flights are best issued from point of departure, where the client has access to a wider range of price options and availability. The only way to pay for the international flights is through bank transfer to Smile Tours Account

Responsibility:

We act only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other convenience and assumes no liability for injury, illness, damage, loss accident, delay or irregularity to person or property resulting directly or indirectly from any of the following causes; -Weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

Special Requests:

If the Client has any special requests, he should inform the Company at the time of booking. The Company and its suppliers will try to meet such requests but, as these do not form part of the Contract, the Company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings which are conditional on the fulfillment of any special request.

Children Policy:

Policy- For Packages + Nile Cruises + Hotels
0 - 1 years old Free of Charge
2 - 5 25% of total tour cost
6 - 11.99 50% of total tour cost
+12 Are considered adults
If your tour package includes flights, an extra supplement for your child may apply.
2nd Policy - For sightseeing tours & shore excursions
0 - 5 free of charge
6 - 11 50 % of total tour cost
12+ are considered adults
If your sightseeing tours include domestic flights, an extra supplement for your child may apply.